1. Shipping of your parcel
Packages are shipped within 2-3 working days after receipt of payment. Shipping costs include preparation and packaging fees as well as shipping costs. Preparation and delivery costs are fixed. We recommend that you consolidate all your items in one order. We cannot consolidate two orders placed separately and shipping fees apply to each of them.
The dimensions of the boxes are appropriate and your items are properly protected.
- Delivery in relay point - 3 to 4 working days
The choice of your closest point-replace is made when you validate your order.
The delivery time of your package is 7 to 8 days for relay points or post offices and 3 days for pick-up stations.
- Home delivery - 2 to 3 working days
They are shipped via GLS with a tracking number and delivered without signature.
- Delivery outside Europe - 4 to 15 working days
They are shipped via Colissimo with a tracking number and delivered without signature.
- EXPRESS delivery at home - Delivered the next day for orders placed before 1 p.m
They are shipped via Chronopost with a tracking number and delivered against signature.
2. Returns and exchanges
For non-PERSONALISE products, you have a 30-day delay after receiving your order to return it to us, for an exchange or a refund.
Return fees are offered only in France and in the European Union countries.
3. How to make an exchange or a refund?
Within 30 days of receipt of your order:1/ Send us an email to [email protected] with the following information to confirm that the exchange/refund is possible:
- Your order number
- Your last name
- Do you want an exchange or a refund (via the payment method used)?
- What is the reason for this request?
2/ The customer service will send you a return voucher and a return form.
3/ Fill the product(s) intact(s), not washed, and not worn, with the label and the original packaging, in the package of your order accompanied by your completed return form and send us your parcel.
4/ You will receive an e-mail upon receipt of your package by the PETIT PICOTIN team. Within 7 days after receipt we will make the refund.
5/ In the case of an exchange, you will have to place an order on the site to change the size, colour or product depending on the availability of the stocks.
4. Customization of a product
If you have received or purchased a non-personal gift and you would eventually like to customize it, it is possible. We will customize it for free.
1/ Send us an email to [email protected] with the following information to confirm that customization is possible:
- Your order number
- Your last name
- The product to customize
- The name you want for customization
- The color of customization (silver, white or golden)
2/ Customer service will send you a return form
3/ Send the product(s) to personalize with your completed return form to the following address:
PETIT PICOTIN
15 rue de bretagne
44240 The Chapel on Erdre
The shipping costs are borne by the customer.
4/ You will receive an e-mail upon receipt of your package by the PETIT PICOTIN team. Within 7 days of receipt we will return the order.
5. Doublons
You offer a gift and you are afraid that he has already received it? Did you get a double gift?
Don't panic, we're taking back the dugs! We can explain:
If you (or your friends) have received the same product, with the same name, the duplicate is repeated. For example a custom blue backpack (Marceau model) PAUL (in silver) and a custom mint backpack (Marceau model) PAUL (dorned) = figure it works
In this case, please send us the photo of the two products by mail to [email protected]. Marine will give you the approach to follow, we will have to return one of the two (at your expense). The product must not have been worn or washed, it must be intact.
Upon receipt we will send you a good gift to please you on our site!