Privacy Policy
Respecting the trust you place in us by sharing certain personal data, PETIT PICOTIN attaches the utmost importance to their protection and confidentiality.
PETIT PICOTIN, as Data Controller, undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of 27 April 2016 on the protection of personal data (GDPR) and Law No. 78-17 of 6 January 1978 as amended.
1. Who is responsible for processing your data?
The company PETIT PICOTIN SAS with a share capital of €60,000.00, whose registered office is at 15 rue de Bretagne, 44240 LA CHAPELLE SUR ERDRE, registered with the Nantes Trade and Companies Register under number 815 286 992 is the Data Controller for personal data collected on the website www.petitpicotin.com
2. What data do we collect?
The term "Data" refers to any personal information that can be used to identify you as an individual and that you provide to the Data Controller in order to register on the Site to create an account, receive information or place an online order.
Only the data necessary for the proper execution of our e-commerce activity and retail sales of items and services offered on the website www.petitpicotin.com are collected.
The personal data we collect includes:
• Your contact details (title, surname, first name, email, telephone number, full address, etc.),
• Your personal information (date of birth, gender, etc.),
• Your delivery information (surname/first name, street, postal code, city, country, delivery comments, etc.)
• Your personal preferences, including your marketing preferences (newsletter subscriptions, language, etc.) and cookie preferences (technical information: technical logs, IP address, etc.),
• Information about products you have viewed,
• Bank payment data,
• Your order history,
• The history of emails exchanged with customer service
Creating an account on the Site requires the creation of a password. This password is encrypted and known only to you. It is not possible for us to access it. If you forget your password, a link allowing you to set a new password will be sent to your contact email.
3. Why do we collect your data?
Processing your personal data allows us to provide you with the Site's services, ensure the improvement of our services and maintain a secure environment.
Your data is processed for the following main purpose:
• To carry out operations relating to our commercial relationship (orders, payment, deliveries, invoices, accounting, satisfaction surveys, consumer services, loyalty programs, etc.);
And more specifically for:
• The management of your User account, your registration and login to our Site, as well as the provision of services to which they respectively give access (online ordering, private sales, newsletter sending, etc.);
• The management of your orders;
• The management of the delivery of your orders;
• The management of customer relations and your complaints;
• The creation of a customer database for loyalty actions, prospecting, promotion, marketing studies (improving your User experience and our services) in accordance with current regulations;
• Ensuring personalized navigation on the Site: making our Site easier to use and adapting our products and services to your interests and needs (offering associated products based on gender, history of recently viewed products, personalized recommendations);
• For statistical purposes;
4. Who is your data intended for?
The personal data collected is processed by authorized internal PETIT PICOTIN employees to provide you with the services you request and in accordance with the defined purposes.
PETIT PICOTIN undertakes not to sell your personal data to third parties.
PETIT PICOTIN may transfer your personal data to certain service providers and partners who help it provide and improve its services, such as:
• Logistics and delivery service providers (carriers, couriers),
• Technical service providers (Internet service providers, companies specializing in IT and telematics services),
• Payment service providers (banking operators),
• Marketing service providers (companies engaged in marketing activities [including social media organizations], companies specializing in market research and data processing, companies offering call center services, companies providing publishing and distribution services).
5. How long do we keep your data?
As a principle, unless otherwise required by law, we do not keep your data beyond the period strictly necessary for the purposes described above and this period varies depending on the purpose of processing.
The retention periods are as follows:
- Prospect data (persons who have never made a purchase) is kept for 3 years after the last contact from the prospect;
- Customer data is kept for 3 years from the last purchase; at the end of these 3 years, an email will be sent asking if the customer wishes to continue receiving commercial prospecting. In case of no response or negative response, the customer's data will be permanently deleted or anonymized.
- Purchase invoices are kept for 10 years.
- Payment Data: retention of your payment details until payment certification and completion of relevant administrative and accounting formalities concerning your right of withdrawal and the conditions applied to dispute the payment.
- Audience measurement, targeted advertising and social network sharing cookies are stored on the customer's device for a period of 13 months;
6. What are your rights?
In application of Articles 15 to 22 of Regulation 2016/679 of 27 April 2016, any natural person whose data has been collected has the option of exercising the following rights:
- A right of access
- A right of rectification
- A right to object to the processing of their data and to have their data erased
- A right to object to profiling
- A right to restriction of processing
- A right to data portability
The Customer may also formulate directives relating to the retention, erasure and communication of their personal data after their death in accordance with Article 40-1 of Law 78-17 of 6 January 1978. These directives may be general or specific.
Finally, the Customer has the option of withdrawing their consent at any time.
You can exercise the above rights by contacting us
PETIT PICOTIN
Data Protection
15 rue de Bretagne
44240 LA CHAPELLE SUR ERDRE
contact@petitpicotin.com
The request must indicate the surname, first name, email, and if possible the customer reference.
After verifying your identity, PETIT PICOTIN will provide a response within 1 month of the exercise of the right. In certain cases, related to the complexity of the request or the number of requests, this period may be extended by 2 months.
These rights may in certain cases provided for by regulations be subject to exceptions.
In the event of no response or an unsatisfactory response, the person concerned has the option of contacting the supervisory authority on data protection (CNIL: www.cnil.fr).
7. How do we protect your data?
In accordance with Article 35 of Law 78-17 of 6 January 1978, PETIT PICOTIN undertakes to respect the security and confidentiality of data.
PETIT PICOTIN undertakes to take technical precautions to preserve the security of personal data and in particular to prevent them from being distorted, damaged or communicated to unauthorized third parties.
We ensure the security and confidentiality of your personal data by implementing enhanced protection through the use of specific technical and organizational security measures aimed at preventing your personal data from being used illegally or fraudulently.
We take particular care to ensure that your personal data is not disclosed, distorted, damaged/altered or that unauthorized third parties do not have access to it.
We train our employees and collaborators on the importance of confidentiality and personal data protection. We limit the number of employees who have access to your data to those who directly contribute to providing you with quality services.
As Data Controller, PETIT PICOTIN ensures that all of its service providers and partners, subcontractors or joint data controllers, comply with the General Data Protection Regulation (GDPR) and that they implement all technical and organizational measures to ensure the confidentiality and security of your data.
When these partners are located outside the European Union, PETIT PICOTIN takes all appropriate measures to guarantee the security of such transfers by one of the following measures:
• Either by obtaining your express and unequivocal consent to share your personal data with these third parties,
• Or by concluding data transfer contracts incorporating the standard clauses of the European Commission or by requiring compliance with the provisions of Article 28 of the General Data Protection Regulation
8. Commercial Prospecting
PETIT PICOTIN uses your contact details to send you targeted advertising, particularly by email, postal mail, or SMS.
PETIT PICOTIN complies with the rules set out by Directive 2002/58/EC of 12 July 2002, which requires the prior express consent of the customer to send commercial prospecting by electronic means (email or SMS).
PETIT PICOTIN will not send you personalized solicitations by email or SMS if you have not consented to it.
There is an exception when the Customer, without having given prior consent, may nevertheless be approached if they are already a customer of PETIT PICOTIN and the purpose of the prospecting is to offer similar products or services.
In all cases, the customer has the option of objecting to receiving these solicitations by performing the following actions:
- For email, by clicking on the unsubscribe link provided in each email;
- For SMS, by sending a STOP SMS to the number indicated in it;
- By contacting customer service.
9. Our cookie management
9.1. What is a cookie?
Cookies are small, often encrypted text files that are stored in your computer's browser or on your mobile device when you visit certain websites.
They are intended to collect anonymous information about how Users navigate our website.
Cookies are also used to know the attendance and/or frequency of visitors present on our Site in order to ensure that it works quickly.
However, the data obtained is restricted. It only concerns the number of pages visited, the city where the IP address used to connect to the website is located, the frequency and recurrence of visits, the duration of the visit, the browser, the operator or the type of device from which the visit is made. Data such as the User's surname, first name or postal address of connection are in no way obtained.
Cookies do not damage your computer and cannot be used to personally identify you. Please note that only the issuer of a cookie can read or modify the information contained therein.
9.2. What are cookies used for?
According to your choices (which you can modify at any time), the cookies we issue allow us mainly to keep your login information, offer you targeted advertising tailored to your interests and perform visit statistics.
9.3. Cookie retention period
Cookies are kept for a period of 13 months after their first deposit on the User's terminal equipment.
9.4. Cookies used
We use different types of cookies whose purposes are described below.
• Cookies strictly necessary for the operation of the Site
These are cookies essential for navigation on our Site (such as session identifiers) that allow you to use the main features of the Site and secure your connection.
They allow you, for example, to directly access reserved and personal areas of our Site, using identifiers or data that you may have previously entrusted to us. Without these cookies you will not be able to use the Site normally, we advise you not to delete them.
• Functionality cookies
These cookies are not essential for navigation on our Site but allow us to optimize its operation and give you access to specific features.
They also allow you to adapt the presentation of our Site to the display preferences of your device. These cookies thus allow you to have smooth and customized navigation.
Placing cookies on your device is the simplest and fastest way to personalize and improve your User experience.
• Analytical cookies
These are cookies that allow us to know the use and performance of our Site, to establish statistics, attendance and usage volumes of various elements of our Site (content visited, paths) allowing us to improve the interest and ergonomics of our services.
• Sharing cookies (social links)
Our Site contains sharing links to Facebook, Twitter, Instagram, Pinterest, and other similar social networks, which allow you to share content from our Site with other people. When you use these sharing buttons, a third-party cookie is installed. If you are logged into the social network while browsing our Site, the sharing buttons allow you to link the content viewed to your User account.
We invite you to consult the privacy policies of these social networks to learn about the purposes of use, particularly advertising, of the browsing information they may collect through these application buttons.
• Advertising cookies
These are cookies used to offer you advertising tailored to your interests, on our Site but also on other sites. They are notably used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign.
The relevance of advertising content displayed on your device can also be achieved by combining the browsing information from your device on our Site with the data you have provided to us.
Refusing these advertising cookies has no impact on the use of our Site. However, refusing them will not stop advertising on our Site or on the Internet, it will only have the effect of displaying advertising (which will not take into account your interests or preferences).
These cookies are mostly third-party cookies and depend mainly on advertising agencies.
9.5 Your choices
Agreement on cookies:
The recording of a cookie on a device is essentially subject to the will of the User. You can express and modify at any time and free of charge your preferences regarding cookies, through the choices offered by your browsing software.
If you have accepted in your browsing software the recording of cookies on your device, the cookies integrated in the pages and content you have consulted may be temporarily stored in a dedicated space on your device.
They will be readable only by their issuer.
Refusal of cookies:
You can delete or refuse the recording of all or part of the cookies we issue by modifying the settings of your browser or by modifying the settings of the cookie manager.
For cookie management and your choices, each browser's configuration is different. It is described in your browser's help menu, which will allow you to know how to modify your wishes regarding cookies.
- For Chrome™: open the configuration menu, then select Settings; click on Advanced Settings then on Content Settings, then choose the desired options.
- For Internet Explorer™: open the Tools menu, then select Internet Options; click on the Privacy tab then choose the desired level.
- For Firefox™: open the Tools menu, then select Options; click on the Privacy tab then choose the desired options.
- For Safari™: choose Safari > Preferences then click on Security; click on Show Cookies then choose the desired options.
- For Opera™: open the Tools menu, then select Preferences; click on the Advanced tab, then in the Cookies section click on Manage Cookies; choose the desired options.