Questions & Answers

For any questions, the PETIT PICOTIN customer service team is at your complete disposal:
- By email: contact@petitpicotin.com (don't forget to check your spam folder as our replies may end up there!)
- By phone: Monday to Friday, excluding public holidays, from 9am to 6pm at 02 55 59 59 56

First, check the details entered during your payment (name, first name, card number, etc.). Then try again. You can also contact your bank to find out whether a spending limit might be blocking your payment authorization.

If the problem persists, try switching browsers (Chrome, Internet Explorer…). And if it still doesn't work, don't hesitate to contact our customer service — we're here to help!

There may still be time… it depends on how far along your order is! For any order including personalized products, changes can be made until 9am the day after the order is placed. After this deadline, personalizations can no longer be modified.
To make a change, please contact our customer service at contact@petitpicotin.com as quickly as possible. Marine will be able to tell you whether your order is already being prepared (in which case it's too late to change anything) or whether there's still time to modify it!

PERSONALIZED products cannot be returned or exchanged (we did consider it, but the chances of finding someone interested in a grey-blue backpack personalized Marie-Léonie in gold… too risky!).

For NON-PERSONALIZED products, you have 30 days after receiving your order to return it, for an exchange or a refund.

Return shipping costs are free only in France and in European Union countries.

1/ Send us an email at contact@petitpicotin.com with the following information to confirm that the exchange / refund is possible:
- Your order number
- Your last name
- Would you like an exchange or a refund (via the payment method used)?
- What is the reason for this request?

2/ Customer service will send you a return label and a return form.

3/ Place the intact, unwashed, and unworn product(s), with the original label and packaging, in your order parcel along with your duly completed return form and send us your parcel.

4/ You will receive an email as soon as your parcel is received by the PETIT PICOTIN team. Within 7 days of receipt, we will proceed to the refund.

5/ In the case of an exchange, you will need to place a new order on the website to change the size, color or product depending on stock availability.

If you're in a hurry, we offer an express delivery service with Chronopost: place your order before 1pm and you'll receive it at home the next day!

For standard delivery times, please allow 2 business days for personalization and order preparation, then:

- 48 hours for home delivery in France

- 3 to 5 business days for delivery to a pick-up point in France

- 4 to 10 business days for an international parcel

Find all the detailed information about delivery here

Are you giving a gift and worried they may have already received it? Have you received a duplicate gift?

No need to panic, we accept duplicates! Here's how it works:

If you (or your friends) have received the same product with the same first name, we'll take back the duplicate. For example, a blue backpack (Marceau model) personalized PAUL (in silver) and a mint backpack (Marceau model) personalized PAUL (in gold) => that works

In that case, send us a photo of both products by email at contact@petitpicotin.com. Marine will guide you through the process — you'll need to send one of the two back to us (at your own expense). The product must not have been worn or washed, and must be intact.

Upon receipt, we will send you a gift voucher to treat yourself on our website!

When a product is out of stock, click the "notify me" button on the product page. You will be notified as a priority as soon as it is back in stock (by email)!

If you have received or purchased a non-personalized gift and would finally like to personalize it, that's possible. We will personalize it for you free of charge.

1/ Send us an email at contact@petitpicotin.com with the following information to confirm that personalization is possible:

- Your order number

- Your last name

- The product to be personalized

- The first name you'd like for the personalization

- The color of the personalization (silver, white or gold)

2/ Customer service will send you a return form

3/ Send the product(s) to be personalized along with your duly completed return form to the following address:
PETIT PICOTIN
15 rue de bretagne
44240 La Chapelle sur Erdre

Shipping costs are the responsibility of the customer.

4/ You will receive an email as soon as your parcel is received by the PETIT PICOTIN team. Within 7 days of receipt, we will proceed to send back your personalized order.

Great news — if you're part of the #I-love-seeing-products-in-person-before-buying team, we have several partner retailers! To find out if there's one in your area, check the list here.

A little tip: if you're looking for a specific product, we recommend calling them before making the trip as they don't carry the full collection.