Our customer service: so much more than a phone number!
At PETIT PICOTIN, you (our dear customers) are "at the heart" of everything. Our customer service team loves to take care of your orders, listen to your ideas, and solve any issues that may come up.
In customer service, Mellie is the smile
at the end of the line
"Hello, this is Mellie from customer service. How can I help you?"
Mellie is our smile at the end of the line, our link with you, our factory of kind words. For every problem she finds a solution, and replies to your messages in less than 48 hours (quite a challenge when you know we receive an average of 70 to 150 messages and 15 calls a day).
Mellie's desk is right in the heart of our workshop. This way, she can be as responsive as possible. And that's very handy, especially when a slightly panicked customer calls us because they forgot to add the H to Arthur on the backpack they just ordered.
No need to panic — Mellie immediately informs the personalization fairies and the issue is sorted. In the event of a lost parcel (it's rare, but it does happen), Mellie is in direct contact with the couriers and keeps you regularly updated on the situation.
• By email: contact@petitpicotin.com
• By phone: 02 55 59 59 56, every day of the week, from 9am to 5pm. (we promise, no hold music that goes on for hours, no extra charges…),
• On the chat on our website
How do I get in touch with Mellie in customer service?
The questions you ask us
most often
It's possible! We'll personalize it for you free of charge. Send us an email at contact@petitpicotin.com with:
- your order number,
- your last name,
- the product to be personalized,
- the first name you'd like for the personalization,
- the color (silver, gold or white)
We'll send you a return form.
Then, send the products to be personalized along with the return form to the following address: PETIT PICOTIN, 15 rue de Bretagne, La Chapelle sur Erdre. We'll take care of the rest!
I received an item as a gift but it hasn't been personalized — can I have it done after the fact?
How do I make a return?
Personalized products are neither exchangeable nor refundable. For non-personalized products, you have 30 days from receipt of your order. Contact us at contact@petitpicotin.com with your order number and the reason for the return, and we'll send you your return label along with a form to fill in!
When will this product be back in stock?
When a product is out of stock, click on the "notify me" button on the product page. You will be notified as a priority as soon as it is back in stock (by email)! For certain products, a restock date is mentioned on the product page.
Your customer reviews = our fuel and
ideas for tomorrow
We help you out and you return the favor! Every day, Mellie receives many kind words and thank-yous from you, and rushes to share them with the whole team. You give us incredible energy. Thank you! Just like your enthusiastic messages, our rating of 4.9/5 makes us want to dance the zumba. According to the experts, that's an excellent result! This score is a true gift — it fuels us to keep offering you beautiful, useful and long-lasting products, but also to pamper you, meet your expectations and take your ideas on board. In short, at PETIT PICOTIN, as you've probably gathered, you are at the heart of everything — and in our hearts! Without the relationship we have with our customers, our company wouldn't be the same.
things your little ones say
"Mum, why did you put on your nibbler?" (snood) - Paul, 3 years old
"The flying sofa is so cool!" (ski lift) - Octave, 4 years old
"Mum, we didn't put on our polar cream to go skiing" (sun cream) - Léon, 2 years old
AUTHOR
Hello, moi c’est Capucine ! J’espère que cet article vous a plu. Passionnée par la rédaction et spécialisée dans les contenus autour de la petite enfance, je fais partie de l’équipe éditoriale de Petit Picotin. Au fil du blog, j’explore les questions du quotidien des familles pour vous partager conseils, idées et inspirations, en m’appuyant sur des recherches, des sources spécialisées et l’expertise de notre équipe.
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